Terms and Conditions
Effective Date: 18 April 2025.
Welcome to CINEDO LLP (“we,” “our,” or “us”). By accessing or using our website (www.cinedo.in) and our services, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding with any transactions or using our platform.
1. Acceptance of Terms
By using our website and services, you confirm that you are at least 18 years old or have parental/guardian consent. If you do not agree to these terms, please do not use our services.
2. About CINEDO LLP
CINEDO LLP is a filmmaking and educational platform, offering:
• CINEDO LEARNING – Online and offline training programs for wedding videographers
• Video Production Services – Professional videography, editing, and post-production
• Photo Production Services – Professional photography, editing, and post-production
• Community & Mentorship – A collaborative space for filmmakers to grow together
Our website is built on Wix.com, and we could use PayU.in, Razorpay.com, Cashfree.com, and Paytm.com as our payment gateways.
3. Registration and Account Security
• You may need to create an account to access certain services.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any false or misleading information may result in account suspension or termination.
4. Payments and Refunds
A. Payment Methods
We accept payments through PayU.in, Razorpay.com, Cashfree.com, and Paytm.com, which support:
✅ Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
✅ UPI (Google Pay, PhonePe, Paytm, etc.)
✅ Net Banking (All major banks)
✅ Wallets (Paytm, Mobikwik, etc.)
✅ EMI (as per eligibility on supported gateways)
All transactions are processed securely via our payment partners, and we do not store or have access to your payment details.
B. Payment Confirmation
• Once your payment is successfully processed, you will receive an email confirmation from CINEDO LLP.
• If you do not receive a confirmation within 24 hours, please contact cinedo.in@gmail.com
C. Pricing and Taxes
• All prices listed on our website are in INR (₹) and are exclusive of applicable taxes (GST, service charges, etc.)
• We reserve the right to modify pricing at any time. However, any changes will not affect payments already made.
D. Refund Policy
All payments made for courses, services, or subscriptions are non-refundable, unless explicitly stated otherwise. Refunds will only be considered in the following cases:
• If CINEDO LLP cancels the course or service before it begins
• If a duplicate transaction is identified
• If a technical error from our side results in an incorrect charge Refunds, if applicable, will be processed within 7–14 business days through the original payment method used (PayU, Razorpay, Cashfree, or Paytm).
E. Cancellations & Rescheduling
• Online Courses: Once access to a course is granted, cancellations will not be accepted.
• Offline Batches: If you wish to cancel before the batch begins, you may be eligible for a partial refund (please contact your relationship manager or email us).
• Services (Video Production, Editing, etc.): Please contact your relationship manager or email us at cinedo.in@gmail.com
F. Payment Disputes & Chargebacks
• If you believe you were charged incorrectly, please email cinedo.in@gmail.com before initiating a chargeback.
• Chargebacks without prior communication may result in suspension of services until the matter is resolved.
G. Late or Failed Payments
• If your payment fails, please retry with an alternative method or check with your bank.
• Late or failed payments may lead to temporary suspension of services until the balance is cleared.
4.1 Payment Processing
• We use PayU.in, Razorpay.com, Cashfree.com, and Paytm.com for payment processing.
• By making a payment, you agree to the respective Terms & Conditions of these gateways:
• PayU
• Razorpay
• Cashfree
• Paytm
• Payments can be made using a variety of methods depending on the gateway used.
4.2 Payment Confirmation
• Upon successful payment, you will receive a confirmation email from CINEDO LLP.
• If not received, please check your spam folder or contact our support.
4.3 Refund Policy
• All payments are non-refundable, unless CINEDO LLP cancels the service.
• If applicable, refunds will be processed according to the refund policy of the respective gateway (PayU, Razorpay, Cashfree, or Paytm).
• For disputes, email cinedo.in@gmail.com
5. Intellectual Property Rights
All course materials, videos, and digital content are owned by CINEDO LLP and protected under copyright laws.
❌ You may not reproduce, distribute, modify, or resell any content without written permission.
6. Code of Conduct By using our platform, you agree to:
✅ Use our services for educational and professional purposes only.
✅ Respect all users, mentors, and staff.
❌ Avoid plagiarism, hacking, spamming, or abusive behavior.
❌ Not share login or content with unauthorized users Violations may lead to account suspension or legal action.
7. Website and Service Availability
• Our website is hosted on Wix.com. While we aim for 24/7 uptime, we do not guarantee uninterrupted access.
• We are not responsible for downtime due to maintenance, thirdparty disruptions, or server issues.
8. Privacy Policy
• Your data is protected as per our Privacy Policy
• We do not share your data with third parties, except for essential services such as payment processing.
9. Changes to Terms and Conditions
CINEDO LLP may update these terms at any time. Continued use of our services after changes implies your agreement to the new terms.
10. Contact Information
For support or questions, please contact:
Email: cinedo.in@gmail.com
Phone: +91 9988445374.
By using our services and making payments via PayU, Razorpay, Cashfree, or Paytm, you agree to these Terms and Conditions.
Thank you for choosing CINEDO LLP.